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Faq

If I rent car I must pay some additional costs except these, which are specified on your page?

  • No, our prices are fully inclusive.
  • They do not include, however, fuel prices, which unfortunately we can not offer you free of charge. Fuel prices in Tenerife oscillate within the limits of 0,80 € per 1 liter, so fill up the car for the full cost will be around 35 € for small cars - and about 55 € for bigger cars.
  • Turning the car should be parked in the same amount of fuel as when received.
  • Please also not to forget on the necessity the payment the manageable deposit in sum 60 or 100€ in dependencies the car the price groups. From this deposit the possible difference is also received in amounts of fuel in the return of the car or of reception by us the police automobiles - parking space in opportunity to transport automobiles as a result of the bad parking or another one of caused unforseeable events of its faults (nonwarnings of the way - rules, impulsion under influence of the licor, of drugs, offenses of the speed).

Do I have to pay when you book any advance?

  • Not for bookings of on-line reservation do not have to pay advances.
  • If you make a reservation at a travel agency or travel agency cooperating with our company, you pay 10% of the contract value to give the bill to make payments. The remainder of the pay in our office after arriving in Tenerife or in a place of pick up (airport or hotel) after completing all the necessary documents and signing a contract.

Can I make a reservation by calling directly to the office or sending a fax?

  • Yes we accept reservations by telephone or after sending the fax.
  • Mostly, however, use the booking form of on-line reservation through which the booking process is very fast, simple and cheapest.
  • Each reservation is valid only after our confirmation by phone or e-mail to the specified e-mail address, and then acceptance by you and the message of acceptance for our address.

In what form can I pay?

  • You can pay by credit card or cash.

When and what time I pick up reserved car?

  • In the case where the place of receipt of the car is our office you can pick up a car during working hours: 9:00 - 13:00, 16:00 - 20:00, Sunday 10:00 - 16:00.
  • If the car is the place to pick your hotel in time: 9:00 - 22:00.
  • If the car pick-up place is the airport Reina Sofia: 24 hours(22:00 - 09:00 additional 25 euros).

Does the contract after I leave the car at the airport or anywhere else?

  • Yes, you can leave your car at the airport Tenerife Reina Sofia(22:00 - 09:00 additional 10 euros) or in the car park at your hotel.
  • Leaving the car at the airport Reina Sofia is not paid for rent at least 3 days in the chair. 09:00 - 22:00.

What should I do in case of delays to aircraft?

  • As a rule, we look forward to you at the airport about half an hour after landing.
  • However, if the airplane is late, we also know that, and therefore we come to you again with the given time by the airline.
  • In every situation, however, you can contact us by phone: 0034 674553819, in Tenerife: 674553819.

Does anyone besides me of my family staying with me can drive a car?

  • Yes, this option is included in the price, but you must first notify us.
  • In our office to complete an additional form of data, and after entering the second driver to the contract, that person may, without any obstacles to drive.

What should I do if the car breaks down?

  • We have new cars and nearly new, so you probably should not happen, but nothing like this had to have time enough to call into one of our telephone numbers.
  • Depending on the point of failure we come to you as soon as possible - from 10 minutes to 3 hours on-site and replace damaged car to another.

Can I bear the costs if I cancel my reservation?

  • There is no waiver to pay the costs but if you really want to cancel your reservation please inform us as soon as possible of that fact because the car is already booked just waiting for you. Therefore, we do not accept bookings at this car from other clients interested in benefiting from this car.

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38650, Arona, Tenerife(Canarias)
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